Error Logs don't show

Discussion about zone, mainline, management, costing and bill of materials reports.
Post Reply
bhaas
Posts: 9
Joined: Fri Jan 11, 2019 7:49 am
Company: Bryant Pipe & Supply
City / Town: Hood River
Product: Irricad Standalone

Error Logs don't show

Post by bhaas » Tue Apr 09, 2019 5:45 am

When I run Reports>View Error nothing happens. I also don't see an error report in the Reports folder. I'm running V17.

User avatar
jovivier
Site Admin
Posts: 525
Joined: Thu Mar 12, 2009 2:57 pm
Company: LVL
City / Town: Blenheim
Location: Lincoln, New Zealand
Contact:

Re: Error Logs don't show

Post by jovivier » Tue Apr 09, 2019 9:04 am

Hi,
The first thing to check is if the Errorlog.txt file is present in your IRRICAD folder. The location of your IRRICAD folder will be
C:\Program Files (x86)\Irricad\Irricad Pro 17 for a new install or C:\Program Files (x86)\AEI Software\Irricad Pro 16 (or similar) if you upgraded an existing version to V17.

If the Errorlog.txt is present open it in a Notepad, write something and then save it. Did it let you save?
If not, then the issue is a permissions issue and it is not letting IRRICAD write to the Errorlog.txt. Follow the steps in our forum post "Changing File Permissions in Windows 7" viewtopic.php?f=17&t=523&p=1196&hilit=write#p1196 . Note that this will also work in Windows 10.

If the Errorlog is not present please also check for a Report.TMP file. Are both of these files missing?

Note that if you can't see the file extensions in Windows Explorer (e.g., txt, tmp) you can turn these on by following the steps in our forum post "How to Enable Hidden Folders on Your Computer" - viewtopic.php?f=18&t=610#p1423 , and unchecking the Advanced Settings option "Hide extensions for known file types".

The IRRICAD Team

PS. with priority support you can contact your local distributor, closer to your time zone, for more timely assistance.

bhaas
Posts: 9
Joined: Fri Jan 11, 2019 7:49 am
Company: Bryant Pipe & Supply
City / Town: Hood River
Product: Irricad Standalone

Re: Error Logs don't show

Post by bhaas » Tue Apr 09, 2019 10:10 am

I am able to open and save text into the ErrorLog.txt file and the Report.Tmp is present.

User avatar
Dan Crosby
Site Admin
Posts: 118
Joined: Thu Apr 30, 2009 9:28 am
Company: Lincoln Agritech Ltd.
City / Town: Lincoln
Location: Lincoln, New Zealand
Contact:

Re: Error Logs don't show

Post by Dan Crosby » Tue Apr 09, 2019 10:28 am

Hi,

Another thing to check is that ReportViewer.exe is present and you can run it. We have had some instances of anti-virus software quarantining this file. If your anti-virus software has grabbed this file, you'll need to release it and configure an exception to prevent future problems. Could you also let us know which AV software you use?

Thanks

Dan

Dan Crosby
Irricad Developer
Lincoln Agritech Ltd
PO Box 69133, Lincoln
Christchurch 7640

P: +64 3 325 3700
F: +64 3 325 3725



bhaas
Posts: 9
Joined: Fri Jan 11, 2019 7:49 am
Company: Bryant Pipe & Supply
City / Town: Hood River
Product: Irricad Standalone

Re: Error Logs don't show

Post by bhaas » Tue Apr 09, 2019 11:12 am

The ReportViewer.exe was not present in the Irricad folder. I whitelisted the Irricad installation folder then did an installation repair, and it fixed the issue. We are using Security Manager AV Defender.

Post Reply