If you receive a message that says "Attempted an unsupported operation" when running the Database Editor this is caused by the
TeeChart8.ocx control either missing or not being registered on your computer for the new installation or upgrade.
1. First check that the file TeeChart8.ocx is present in your installed IRRICAD folder, commonly located at C:\Program Files (x86)\AEI Software\Irricad Pro xx, or for V17 and later could be located at C:\Program Files (x86)\Irricad\Irricad Pro xx.
If the ocx file is not present you should find it in your anti-virus quarantine where it can usually be restored from and an exclusion/exception set in your anti-virus for this file. If you cannot restore it download the file from http://www.irricad.com/irricad/download ... Chart8.zip, save the zip file to your hard-drive, and unzip the contents into your installed Irricad Pro folder.
2. If the TeeChart8.ocx is present in the Irricad Pro folder then the cause is that it did not register on your computer upon installation. Reasons for this could be limited privileges when installing IRRICAD or another program interfering during the installation. (It is always a good idea to turn off other programs and even your anti-virus software during the installation process).
You can register this file manually.
a. Log in as Administrator.
b. Run a Command Prompt by searching for cmd and then right-click on cmd.exe and select Run as Administrator.
A DOS window will open up.
c. Now type in cd C:\ <enter>
cd program files <enter>
(note if your computer is 64 bit type "cd program files (x86)"
cd aei software <enter>
cd Irricad Pro 16<enter>
(note type in the correct Irricad folder path name for where your Pro version is install - it may not be Pro 16 or AEI Software)
It should tell you that TeeChart8.ocx is now registered successfully.
Frequently asked questions - and answers!
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