Mainline Cut Pipe not working properly...

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Pancho
Posts: 24
Joined: Fri Aug 31, 2018 11:44 am
Company: Durman Guatemala
City / Town: Guatemala
Product: Irricad Standalone

Mainline Cut Pipe not working properly...

Post by Pancho »

Hi.
Yesterday, I completed a project using the "Mainline Cut Pipe" option, and it worked relatively well. However, today, when I started a new project, this option no longer functions correctly and behaves like the "Mainline Pipe" option instead. I thought I might have configured something differently, so I reopened yesterday's project where it was working fine, but now it doesn't work there either.

I need your assistance, please.

Thank you.
Pancho
Posts: 24
Joined: Fri Aug 31, 2018 11:44 am
Company: Durman Guatemala
City / Town: Guatemala
Product: Irricad Standalone

Re: Mainline Cut Pipe not working properly...

Post by Pancho »

I am using IrriCAD Link with Civil 3D 2023 on Windows 11.
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jovivier
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Re: Mainline Cut Pipe not working properly...

Post by jovivier »

We are sorry to hear that you are having an issue with the Mainline Cut Pipe tool in IRRICAD Link.

Can you please check the following:-
- the items you are trying to connect with the Mainline Cut Pipe tool are definitely mainline pipes or spraylines
- the IRR_MAINLINE_JUNCTIONS layer is not frozen - although this doesn't normally have an effect this is worth checking
- the Irricad Options|Snap settings is set to "Connect" and not "Place".

If the issue isn't resolved please send your design to your local support team.

The IRRICAD Team.
Pancho
Posts: 24
Joined: Fri Aug 31, 2018 11:44 am
Company: Durman Guatemala
City / Town: Guatemala
Product: Irricad Standalone

Re: Mainline Cut Pipe not working properly...

Post by Pancho »

Oh!, yes. You are correct because the second option, where the error was occurring, had the layer frozen.
Thank you for your help!.
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