If Google Earth Import Stops Working

[jovivier]

If you are experiencing Import from Google Earth no longer working this can be due to a number of factors.
Here are some known causes of issues and solutions.
Note that in Version 18 and later you can right-click on the top of the Import from Google Earth window (next to "Import from Google Earth" at the top left) and select "DevTools". Go to The "Console" tab to see any messages.

1. The image displays with the words "For Development purposes only" tiled over the image.
This is usually caused by billing not being enabled on your Google account. In Version 18 and later the DevTools "Console" tab will display the error message "You must enable Billing on the Google Cloud Project". See our forum post viewtopic.php?f=18&t=607#Existing for assistance.
If you have previously linked a credit card for billing on your API key then an expired credit card will give the same message. Log into the Google console and update the credit card details - see the followup post below (viewtopic.php?p=2471#p2471) for assistance.


2. Messages such as "Request Denied" followed by "Your daily Google Maps quota has been exceeded..."
There is a daily download quota and you will simply have to wait until tomorrow. However, this message can mean that you have exceeded the budget of the free $200 worth for that month. Note that this can happen if the API key you are using is shared between many designers. To continue downloading elevation data you would need to increase your budget and pay for the extra usage until the new month. (Then remember to decrease the budget again to the free $200 cap).

EditGEBudget.png

This message could also appear if you are using the trial API key (that is, a new user has not yet set up their own API key) and the daily quota (number of downloads) has been exceeded for the day. The best course would be to set up your own API key, following the steps in our forum post "How To Acquire a Google Maps API Key" (viewtopic.php?p=1418#p1418).


3. Blank white screen - no image loads after a few minutes.
in V19+: The DevTools "Console" tab may return a message such as:- "Failed to load resource: Net::ERRI_CONNECTION_REFUSED". This indicates that the firewall is stopping the traffic between your computer and Google Maps. Talk to your IT about this. A test to confirm that this issue is due to your office networking is to use the Import from Google Earth with your API key outside of the office or by connecting to the internet in a different way (e.g., from a mobile hot spot).
The maps request we use is:-
https://maps.google.com/maps/api/js?lib ... uage=en-US
The elevations request we use is:
https://maps.google.com/maps/api/elevat ... YourApiKey (replace "YourApiKey" with your actual API key).
You may need your IT people to check that the firewall or proxy server is not blocking traffic to and from these two websites.
If the proxy server is the issue, then it may need to be configured to let communication through. Our utility app (IrricadGEImport.exe) communicates with Google’s API servers using standard HTTP on port 80. Alternatively, perhaps the firewall is blocking the executable by name (i.e., "IrricadGEImport.exe") which could have an exception added.

in V18: The DevTools "Console" tab may return a message such as:- "Syntax error: Unexpected token?" error. Note that if these symptoms are seen in Version 18, ensure you are running v18.06 - this will include the slightly newer version of the required files. To upgrade to 18.06 download from https://www.irricad.com/irricad/downloa ... oV1806.exe . Double-click on the downloaded executable to install the patch.
Note that if you are already running 18.06, you can manually download and copy over the newer files. See Forum post viewtopic.php?p=2404#p2404 (you will need to be a registered user and login to see this post).

in V15-17: Note that these symptoms will also be seen in versions of IRRICAD older than v18, which use an obsolete version of the xulrunner browser. See our forum post viewtopic.php?p=2416#p2416 (you will need to be a registered user and login to see this post).


4. A grey screen.
This usually indicates that the internet is slow. The image should appear after some time.


5. If the image does not load and you see an "Oops! Something went wrong" message
The DevTools "Console" tab may provide the clue as to the cause of the issue. For example, it might be that the API key listed in your ini file is incorrect or incomplete, or a required api has not been activated or restricted in the Google Cloud Console. Check on your Google Console under "Credentials".


6. Even though Version 18+ will pop up a dialog asking for an API key if it is not present, if you cancel this dialog you will see the image load with the words "For Development purposes only" tiled over the image and a screen message "No API key could be found".
You can copy your IrricadGEImport.ini file from another IRRICAD folder if you have installed "side by side", or simply copy your API key into the dialog for IRRICAD to save the API key into the new ini file for you. If you do not yet have an API key follow our forum post about obtaining an API key:- http://www.irricad.com/phpbb3/viewtopic ... =607#p1418.


7. If your API key is incomplete or incorrect a message will appear "The API key is invalid", or in older versions "Oops! Something went wrong" .
Check on your Google Console under "Credentials" for the correct API key and add it to the IrricadGEImport.ini file.


8. If you can't search for places
Then it is likely you have not enabled the "Places API" as per step 9 in the How To Acquire a Google Maps API Key forum post (viewtopic.php?p=1418#p1418). Go to your Google Cloud Console and add the Places API.


9. After actioning the Import from Google Earth command no window appears.
- In older versions (v17 and older) this is related to not having the up-to-date Microsoft Visual C++ files . To correct for this, download and install https://www.irricad.com/irricad/downloa ... st.x86.exe .
- In V18 and later this may be related to your Operating System. Google removed support for Windows 8.1 and older, from the later versions of the Chromium browser (this is the base for our GE Import utility). You will need to Upgrade to Windows 10 or 11.
- In IRRICAD Link this is due to a change made at Google. See our Annoucement post Irricad Link Bug Fix for Google Earth Utility (viewtopic.php?p=2476#p2476).

If you are still experiencing an issue or do not know what the issue is please feel free to send us your API key to check - Support@IRRICAD.com.

The IRRICAD Team

[jovivier]

The most recent method to update your credit card details is:-

1. Log into your Google Cloud Console - https://cloud.google.com/maps-platform/?authuser=2, and if required, click on the [Get Started] button.

2. Access the "Billing" option from the main dropdown menu.

3. In the right-hand sub-menu select "Payment Method".

4. Edit your 'Primary' payment method as required.

GoogleCloudBilling.png

The IRRICAD Team